B2B CUSTOMERS ARE COMING TO
EXPECT CDX. WHAT IS IT?
5 out of 10 factors that drive customer satisfaction have been influenced by the rapid rise of the Continuous Delivery Experience (CDX) in the B2C space.
This has resulted in two significant shifts:
Product Delivery expectations have grown by 1.25x, and
Customer Experience expectations have grown by 2x.
Shippers hoping to keep up with these shifting expectations need to embrace a continuous and customer-focused approach to supply chain management to drive constant, measurable improvement in both delivery and experience.
Download this whitepaper to learn how CDX can help address the rising expectations around product delivery and customer experience - even during “bad weather” events like economic downturns. »